COPPA Compliance

JBCharleston.com “Instant Friend” and “Pen Pal Program COPPA Compliance

The Youth Programs Instant Friend Program and Pen Pal Program, hereinafter referred to as THE PROGRAMS was created to provide military dependent children with a friend upon relocation to Joint Base Charleston, and to provide parents with peace of mind that their children’s privacy is respected and protected when providing a child’s personal information to Youth Programs via our pdf form.

Any child up to the age of 18 experiencing a Permanent Change of Station to Joint Base Charleston, SC, is encouraged to complete the form to be paired with a peer to assist them with their transition to Charleston. Youth Programs is required to offer THE PROGRAMS. Participation in this program is completely voluntary and costs nothing to participate.

We do not ask our users to disclose more personal information than is reasonably necessary for them to participate in this program, and in general we take great efforts to prevent all users from posting any contact or personal information on the site.

We are dedicated to safeguarding any personal information we do collect, and to helping parents and children exercise control over the collection and use of such personal information.

Kind’s of personal information we collect

The kinds of information we collect for THE PROGRAMS include: Child’s name, gender, grade, street address, email address, name of parent or guardian on PCS orders, date of arrival to Joint Base Charleston, and child’s interests, hobbies and sports participation.

How Youth Programs uses this information

This information is collected as part of the THE PROGRAMS. JB Charleston Youth Programs collects and uses this information to pair up a child PCSing to the base with a child who is currently stationed at JB Charleston who shares similar interests, and; to learn youth’s interests to provide these programs to the youth.

This information is collected by way of FAX: a child completes the form with parental consent. Parents must sign the form, and FAX it to Joint Base Charleston Youth Programs secure office. Because this program is a requirement as part of the YP curriculum, forms are stored in a secured “inspection box” where they will be available for YP program audits during inspection.

If Youth Programs uses the collected information for purposes outside the scope of this policy, YP will confirm a parent’s consent in advance, either by email, a phone call or letter of intent to parent.

Disclosure to third parties

This information is used for internal purposes only. Youth programs does not disclose this information to third parties.

Parental review of information

The parent can review the child’s personal information upon request. The parent can request the child’s personal information to be deleted from YP collection/inspection box upon request. Parent can at any time refuse to allow collection or use of the child’s information upon request. Requests can be made via the contact information provided at the end of this policy.

A Note to Parents

The Internet offers a world of opportunity for children. Your guidance and involvement are essential to help ensure that children have a safe and rewarding online experience. We encourage you to visit the GetNetWise.org site and look through the “Kids Safety” section together. Your efforts to instill responsible information practices will help steer your children to age-appropriate sites and will go a long way toward ensuring that your children have enriching experiences online.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Instant Friends Program
AB Director Youth Programs
Shannon Hebert
shannon.Hebert@us.af.mil
102 N Davis Dr
Joint Base Charleston, SC 29404
(843) 963-3132

Pen Pal Program
WS Director Youth Programs
Brooke Matthews
brooke.matthews.1@us.af.mil
2316 Red Bank Rd, STE 100
Goose Creek, SC 29445
843-794-7809