FAQs

Please submit only ONE work order per event.

DO NOT SEND EMAILS

What are your deadlines?

• Requests for printed materials such as posters, flyers, newsletters, etc., require ten business days PER EVENT to complete. Depending upon our workload, you may get it sooner. For your planning purposes, it's TEN business days PER EVENT. Please include all information in the work order. DO NOT SEND US EMAILS unless you need to attach artwork or other information along with your work order. Work orders serve as your official documentation - we do not keep emails.
• Requests for publicity for The Scene deadline is the first of every month for publication the following month. Deadline for News You Can Do is the Friday prior to the following Tuesday's distribution.
• Requests for inclusion on this website can be accepted Monday thru Thursday. Turn-around time is 24 hours unless artwork is required. Friday submissions may not get published until the following Monday.
• Marquee Requests. All requests for marquee advertsing should be submitted via the following links: http://www.charleston.af.mil/questions/topic.asp?id=1635 and  click "Marquee Request Form." Follow instructions to complete the form and click SEND. Requests will be forwarded to the PA inbox. Please note: there are two separate sets of directions. One for Windows XP OS and one for VISTA Operating System.
• Channel 2 Requests must be received the first of the month for the following month's advertising

Who can fill out a work order?
Work orders are for NAF facilities only. NAF directors/managers or their designated representative may complete a work order. A separate work order must be completed per each separate event. If your advertising campaign requires the "bundling" of events into one work order, please plan on an additional ten to twenty business days for the marketing design center to complete the project. Additionally, you may call the marketing office director for an estimated completion date.

What if I am not NAF?
All others who require graphics assistance can contact the Arts & Crafts department at 963-4936.

Why submit a Marketing Work Order online?
An online form is official. All information submitted via our online form is stored in a data base and is date and time stamped. Work orders are assigned a job number and work orders are completed on a first come-first served basis. If a backlog exists, work orders can be prioritized based on the most efficient work flow process determined by the marketing office. It is to your advantage to get your work orders in as early as possible. This puts you in the front of the line and gives you the "jump" ahead of everybody else!

The other advantage of submitting an online work order is that it is received by the entire marketing team. If your account agent is on vacation or otherwise out of the office for any length of time, your request may be completed by another member of the team dependant upon workload. The entire team is also aware of your needs and can create additional marketing avenues which can include News You Can Do, The Scene, the website, MWR News, etc.

What if I have attachments?
ONLY after you submit an online work order can you submit attachments to us. Attachments should be sent via email to: workorders@jbcharleston.com . If we have not received a work order prior to receiving the attachment, the order WILL NOT be processed.

What if I have a rush job?
Plan ahead. Rush jobs affect everybody. This means somebody else ahead of you will have to get put on the back burner. The Marketing team is reluctant to do this simply because it is unfair to those who do plan.

What if I have attachments?
Again, you can send attachments to workorders@jbcharleston.com. These attachments will be received by the Marketing team. You must reference the work order in the body of the email for the attachment to make any sense to us